Book your lift passes in advance and save yourself money and hassle in resort giving you maximum piste exposure!
Ski airport transfers are an essential part of your holiday and booking yours with Ski Holiday Extras could not be easier!
Booking your skis or snowboard will save you from 15-30% off in resort prices.
Learn to ski or snowboard or just improve your technique - make sure your space is booked in advance.
Who is
Andorra Ski Holidays is the UK and Ireland trading name of Andorra Travel Service. We are part of the long established Regina Group, based in Andorra. Regina has existed and operated touristic and transport service in the Pyrenees for over 30 years.
Is my holiday insurance if the company goes bust?
You can ensure your holiday arrangements are protected against supplier failure. It is essential that you have adequate holiday cover for your trip.
How do I pay for and confirm my holiday or ski pack arragements.
If you are booking more than 8 weeks in advance, , a deposit of €100 / £100 is required to secure your arrangements. Full payment is due 8 weeks before arrival date or start date of your ski packs or transfer arrangements. We reserve the right to cancel your holiday arrangements if payment is not received within this time.
Will I be charged to cancel my arrangements with
You holiday arrangements must be paid for in full at least 56 days before the arrival date of your holiday or start date of your ski packs or transfer arrangements. In the event that you need to cancel your holiday arrangements, the following charges would apply.
Cancellation more than 8 weeks before arrival or start date of ski packs / transfer arrangements.
Loss of deposit
From 29-56 days: A 50% cancellation fee is charged From 22-28 days: A 70% cancellation fee is charged From 08-21 days: A 90% cancellation fee is charged 07 days or less : A 100% cancellation fee is charged.
You can protect your holiday and holiday arrangements against cancellation with a reputable travel insurance policy. It is recommended that you take out holiday insurance cover at the time of booking.
What documentation will I receive from
Once you have confirmed your purchase, you will receive confirmation by email. To follow, you will receive a voucher for each service you have purchased. You will one or a combination of the following vouchers. Accommodation voucher for check in Transfer voucher for airport – resort / resort – airport journey Voucher for Lift Passes Voucher for ski/board hire Voucher for ski/board school
What do I do with the vouchers
It will be clearly printed on your vouchers where and when you should present them. There is also a help line number printed in case your have queries.
Who can I contact before I travel with any questions or queries
You can contact us before you travel at any time on the following numbers and emails addresses
Xxxxxxx Xxxxxxx
Where can I collect my lift passes from?
If you have pre booked your pases, they will be ready and waiting for you on arrival at your accommodation. If you have not booked accommodation with us, please be sure to tell us where you are staying. Alternative pick up can be arranged by calling us on 00376 c x x x x x x
Which ski / board hire shop do I use?
This will be printed on the voucher for you. If you have booked accommdoaiton with us, we will arrange for your hire material to be collected from the closest outlet to your hotel or to the slopes. If you have not booked accommodation with us, we will arrange hire from the most central location in the resort you have chosen,
I am a beginner skier or boarder, how do I know what equipment I need?
Andorra is ideal for beginners and all levels and our hire shops are carefully chosen to ensure staff are helpful and friendly. If you are a beginner, tell the shop staff and they will guide you through the hire process making sure that the correct fit and sizes are allocated.
Tips on hiring Skis and boots and snowboard and boots.
Wear one pair of ski socks when you go for fitting Start with the same size boot as you would take at home Fit should be snug allowing toes to wiggle and heel to left a little of the back Fasten all buckles and then bend at the knee. Different makes of boots have different designs so don’t be afraid to try on several pairs till you get the right fit.
Todays carving skis are shorter then the older style skis. Shop technicians will asses you based on your level . A beginner would have skis that are between chin and eye level.
This is the part that hold the boot onto the ski. Shop technicians will ask your level and weight and set your binding according to this. Please be honest about your level and your weight. Providing incorrect information could lead to an accident and injury on the slopes
Snowboard Boots
These are comfy padded boots and should be the same size as you take in shoe size back home. Try this to start with and try and large size if this is too tight.
In snowboarding you are either a goody or a regular rider. This determines which is your lead foot on the board. If you don’t know, tell the technicians that you are a beginner and they will help decide which ride style suits you.
Where can I store my equipment?
Most of our hotels and apartments have secure storage within them. There is also storage in the main lift stations in each resort. It is your responsibility to find secure storage. It is not permitted to take your equipment into your hotel room or apartment.
How do I find out about ski and board school meeting points and start times
As these can change from week to week, we will tell you on arrival where and when to meet for school. Usually, group lessons start on Monday morning at 1000 in the Grandvalira area and 1130 in Vallnord. We will be able to confirm this in the week prior to your travel or on arrival.
Can I contact someone in the resort when I arrive
Yes, unlike other web companies, we are based in the destination and have staff available 24/7 to assist with any questions or queries. You will have all our contact numbers for when you arrive. In addition, our team will make a courtesy phone call or visit to you once you have arrived.
What will the snow conditions be like?
Snow is usually plentiful in our resorts. Andorra has an excellent snow record and almost 50% coverage with snow cannons meaning that conditions should be good all season round.
In the event of poor snow conditions, we advise that you have adequate holiday insurance cover which extends to this.
Most snow guarantee policies are not activated unless more than 80% of the resort is closed. This is very rare.
Will lessons or skiing be affected on Christmas Day and New Years day
No, the lifts and schools operate every day of the season from 1st December until 18th April.
What happens of the weather is really bad and we cannot ski/board
In the event of high winds, heavy snow and poor visibility, the mountain may close. If this occurs whilst you are there, the station will issue a letter stating the reason for the closure which will allow you to claim on your holiday insurance providing your insurance covers piste closure. If you lessons have been affected by this closure, the resort will do their best to re arrange the lessons for a later day in the week. If this is not possible then a letter will be issued for you to claim back on your holiday insurance.
What if I have an injury whilst skiing/boarding If you suffer an injury whilst on the mountain, a member of your party should alert the nearest lift attendant who will summon the rescue service. You will be treated and taken to the nearest resort medical centre.
Is medical care free and can I use my E111
No, Andorra is not part of the EU and so the E111 is not valid. All medical treatment must be paid for and then claimed back. Medical services in Andorra are private and can be costly. It is vital that you have sufficient winter sports cover.
What currency is used in Andorra
Andorra used the Euro. Banks and hotels will offer exchange services
What is the dialling code for Andorra
To call Andorra, you must dial 00376 followed by the six digit phone number
What are the duty free allowances from Andorra back to UK / ireland
Custom and border controls between Andorra, France and Spain are strict. Vehicle and baggage searches are common place.
    - 1.000 g of coffee, or
    - 400 g of extracts.
    - 200 g of tea, or
    - 80 g of extracts.
    - 1,5 l of liquors over 22 degrees, or
    - 3 l of liquors, aperitifs under 22 degrees or bubbly wine, or
    - 5 l of table wine.
    - 300 cigarettes, or
    - 150 cigars (of under 3 g each), or
    - 75 cigars (of over 3 g each), or
    - 400 g of pipe tobacco.
Other products
Up to a value of 175 euros (29.000 PTA.) or 90 euros under-15-year-olds, not in excess of:
    - 2,5 kg of powered milk
    - 3 kg of condensed milk
    - 6 kg of fresh milk
    - 1 kg of butter
    - 4 kg of cheese
    - 5 kg of sugar and sweets
    - 5 kg of meet.
Industrial Products
    - 75 g of perfumes, or
    - 375 ml of eau de cologne.
Up to a value of 525 euros (87.000 pts). Under-15-year-olds, up to a value of 270 euros. Maximum quantities and imports per person
(*) For these products under-17-year-olds have no duty free allowance
Airport Customs
Airport officials can identify goods purchased in the principality of Andorra. Goods can be detained and charges imposed if you exceed the above limits.
I have booked a private transfer, how does this work?
If you have booked a Private transfer, your driver will be waiting in the arrivals hall with your lead party name displayed. Name boards will show the Andorraskiholidays logo clearly. If you cannot locate your driver on arrival, call our helpline on Xxxxx
I have booked a scheduled coach transfer, how does this work
Scheduled coach services depart from outside the main terminals at Barcelona, Toulouse and Gerona airport.
Your confirmation email will give a detailed map of where the departure point is. You can also see this information by clicking the TRANSFER tab.
What if my flight is delayed
In all cases you must inform us as soon as you know you are delayed. The number is on your transfer voucher. You can do this by phone or text.
Private Transfer: A waiting time of up to 2 hours is included in the price. Over this time, a delay fee is charged.
Scheduled Transfer: These services will not wait. Providing you have informed us as soon as you know of your delay, we will do our best to re arrange your booking to the next available service.
If you miss the last transfer of the day, we will assist you in making overnight stay arrangements, additional expenses for accommodation or change of services are your responsibility.
I have paid a supplement for a gala Christmas