Book your lift passes in advance and save yourself money and hassle in resort giving you maximum piste exposure!
Ski airport transfers are an essential part of your holiday and booking yours with Ski Holiday Extras could not be easier!
Booking your skis or snowboard will save you from 15-30% off in resort prices.
Learn to ski or snowboard or just improve your technique - make sure your space is booked in advance.
Terms and Conditions
Introduction
Please read these terms and conditions carefully. on our websites (depending on how you make your booking) set out the terms and conditions of the contract between yourself and andorraskiholidays.com part or Group Regitours, Spain.
The registered office ofandorraskiholidays.com / Group Regitours is Edificio La Neu, Avenida Co Princep, Planta 1, Puerto 1, Encamp, Andorra.
The term Holiday in this information is meant as the accommodation, transport and other holiday services such as ski packs (excluding Resort Booked Excursions, see below) described by us that you book in the UK/IRE with us.
Excursions
Excursions include, but are not restricted to, any sightseeing trips, activities, events or other tours attended in resort for which additional payment is required. Excursions can be booked and/or paid for in resort ("Resort Booked Excursions") or pre-booked and paid for when you book your Holiday ("Pre-Booked Excursions'). All excursions are supplied by third party suppliers and are subject to the clause entitled "Suppliers' Conditions" below. We accept, subject to the clauses entitled "Suppliers' Conditions" and "Our Liability to You" below, responsibility for Pre-booked Excursions. However, Resort Booked Excursions do not form part of your Holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. We do not have any responsibility or liability whatsoever for anything which may go wrong on a Resort Booked Excursion. We, our servants, employees or agents are acting, depending upon the actual Resort Booked Excursion, either as agents for the relevant Resort Booked Excursion supplier or as agent for you. In any event the contract for any Resort Booked Excursion is between you and the Resort Booked Excursion provider.
It is your responsibility to note carefully any conditions of contract contained in any Resort Booked Excursion, literature, ticket or receipt you are given. For Resort Booked Excursions you may be subject to the laws of the country in which you take your excursion and may be required to bring any disputes or claims before the Courts of that country also.
Information & Prices
We publish website information many months in advance and, as far as we know, all information is correct at the time of publication. However, things may still change after publication and we check regularly to see if we need to update or correct any information or prices. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system or website so you will receive the latest information when you make your booking.
Surcharges - Price Increase After Booking
We guarantee that there will be no surcharges made to your holiday booking after you have paid your balance in full. We reserve the right to add a surcharge at any time before the final balance is paid. We do our best to avoid this at all costs and only as a result of significant increases in charges related from airlines, hoteliers, transporters or ski stations would this be necessary.
Your Holiday Booking
Before you book please take every opportunity to discuss your choice of resort, accommodation and transport with our staff, to make sure it will be suitable for you and the people you will be travelling with.
The person who completes the booking online or by telephone is the 'lead name'. He or she must be over 18 years of age and is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information on our websites (as applicable).
When you book your Holiday you agree to pay us either:
  • A deposit at the time of booking followed by the remaining balance due on the booking. You will be advised of the current deposit payable at the time of booking. The remaining balance for the Holiday is due 8 weeks before your travel date.OR
  • The full cost of the Holiday if you book a Late Holiday if it is 8 weeks or less before you go.
If you have a special request for anything that is not automatically part of your Holiday, please check when you book your Holiday and we will pass this information on to the suppliers we work with. Our note of your request on your invoice confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice and we also confirm the request separately in writing. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. rooms together. We will not accept any complaint for failing to meet a special request that we have not confirmed separately in writing.
You must be 18 years of age or over on your departure date if you want to travel without an adult accompanying you. If you are 16 or 17 when a booking is made, we will only allow you to travel without an adult if you can provide written authority in the form of a letter from your parent or legal guardian. A contract will exist between your parent or guardian and us. We may ask you to send us a photocopy of their passport showing their name and signature. We will not accept written permission from a parent or legal guardian unless we can check the signature. If you are under 16 on your departure date an adult of 18 years or over must accompany you.
Once you have booked we will issue a confirmation invoice by email/post setting out the Holiday details and price. A contract will exist when we issue the confirmation invoice. Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff or your travel agent, immediately. On the invoice, pay particular attention to the date your final payment is due as we may cancel your Holiday if you do not make your final payment on time. If we do this we will keep your deposit. If we extend the period for you to pay the final payment at your request, and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale and ‘Exception’ set out in the section entitled ‘Cancellation By You’.
Before You Travel
You must take out adequate travel insurance suitable for your needs before you travel. We cannot be responsible for any costs you incur as a result of you failing to do so. For your own peace of mind the insurance should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away.
Please check your policy when you receive it and take it with you on your travels.
Suppliers' Conditions
Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers' conditions will also apply to your contract with us, and in the event of any conflict between the suppliers' conditions and our conditions, the suppliers' conditions will prevail, save to the extent that any term in the suppliers' conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers' conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. You can get copies of the relevant conditions if you ask us.
Changes You Make Before Travel (excluding name changes)
We understand that changes happen when arranging holidays and we try to remain as flexible.
Accommodation Changes: If you decide you wish to change from the accommodation booked to a different accommodation, we will first check the availability and then the current price of the new accommodation and the price of your original holiday. Difference in cost will calculated and charged. If the new accommodation cost is lower than that of your original holiday, a holiday amendment fee of £/€15 per person will be charged.
Travel Date Changes If you decide you wish to your dates of travel, we will first check the availability and then the current price of the new holiday and the price of your original holiday. Difference in cost will calculated and charged. We are likely to incur cancellation charges from your original hotelier, this will be detailed and passed onto you as part of the cost to amend your holiday.
Transfer/Transport changes If you wish to change the date, route, passenger names or service for a airport – resort – airport, we will do our best to help. Our transfers are provided by third party suppliers who have their own policies on changes. We will inform you of their costs and conditions at the time.
If these changes are 10 days or less before the date of the service, we will charge a £/€15 per person fee on top of the supplier charges,
Extras – Ski Packs If you wish to charge the items booked or names for pre booked items if ski pass, package, equipment or lessons we will do our best to amend things at no cost. If you should do this 6 days or less before your arrival date, charges will be imposed as part of the suppliers policy conditions.
e as possible if you need to make changes before you travel.
Special Notices for Changes
* It is not possible to transfer your booking to a departure date more than 3 months after your original travel date without incurring cancellation charges.
** You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind.
†When we refer to ' Extras', we mean anything you choose to add to your booking that is additional to the inclusive transport and accommodation arrangements you book. For example, car hire or ski pack items. If you cancel any Optional Extras for which there is a cost, we will apply the charges above.
Cancellation By You
The lead name on the booking must give notice to cancel in writing and the charges shown below apply from the date we receive the notice at our offices or the travel agent activates the cancellation. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Also note the ‘Exception’ described below which may apply in addition to the scale of charges.
Time we receive your notice prior to travel     Cancellation charge (excluding 'Late Holiday' bookings)
More than 56 days Loss of deposit
56 - 29 days 50% cost of holiday
28 - 22 days 70% cost of holiday
21 - 8 days 90% cost of holiday
7 days or fewer 100% cost of holiday
If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or underoccupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items or services.
'Exception'
Cancellation of certain transport arrangements, typically Scheduled airline tickets can result in up to 100% cancellation charges regardless of the notice period given to us. We reserve the right to pass on these charges which will apply to the transport element of your Holiday and the cancellation charges in the scale above will apply to the other elements of your Holiday (e.g. accommodation, optional extras).
Changes By Us Before Travel
Occasionally we may have to change details of the Holiday you have booked. If any change will have a significant effect on your Holiday, we will tell you about it before your Holiday, if there is time. We will do our best to inform you of any change however minor so as to lessen the impact on your Holiday. Major charges would be classed as
  • Significant change of your destination
  • If we downgrade your accommodation by one full official rating OR
  • If the swimming pool will not be available for an extended period during your Holiday and no alternative pool is available either at the property or nearby.
If you do not want to accept a significant change, which we will tell you about before you depart, we will, if we are able to do so, offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Holiday and receive a full refund of any money you have paid to us, except for any amendment charges.
Unless the change is as a result of circumstances listed in the paragraph below headed ’Circumstances Beyond our Control’, we will pay you compensation as shown in the table below. If you accept the significant change or amend to a different Holiday offered for sale by us you will receive compensation as per Option 1 in the table below. If you reject the significant change and cancel your booking you will receive compensation as per Option 2.
The amounts in the table are by way of guideline only and may in appropriate circumstances be increased. Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those traveling on ‘free child places’, ‘free group places’ or infants.
Circumstances Beyond Our Control
Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your Holiday after booking, or we, or our suppliers, cannot supply your Holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened), change to Foreign Office advice to advise against travel to destination and significant building work ongoing outside of your accommodation (such as resort development).
Flight Delays Leading To Missing Transfer Connections
Scheduled Shuttle services
When booking airport – resort – airport transfer services with us, it is your responsibility to make sure that you have allowed sufficient time between scheduled landing time and transfer times. We recommend that a minimum of 1 hour should be allowed between landing in an overseas airport and transfer departure time. For return transfer, you mist comply with your airline check in policy and ensure you will arrive in good time to check in.
If you have allowed sufficient time and your flight is then delayed, you must do you nest to inform us from your UK/IRE airport. With notice, we will do our best to inform the transport company and change, if possible to a later service, this is subject to availability. If no later services are available or exist, we will assist in finding alternatives or overnight accommodation. All charges in this case are payable by you. You should ensure that your holiday insurance has cover for missed connection due to flight delay. If you do no contact us from your UK/IRE airport, we have limited resource to be able to assist.
If you are delayed on your return transfer through mechanical failure, the suppliers conditions of carriage will cover this issue. Delays through heavy traffic or unforeseen circumstances such as road traffic accidents are usually exempt from any claim.
Private Transfer Services
When booking, you must provide us with the correct flight number, time and terminal information. You will be met on arrival / departure by the transport company.
In the event of an airline schedule change before the day of travel or on the day of travel, you must inform us.
Your private transfer service will wait up to 3 hours over the stated arrival time .After these 3 hours, a surcharge is made for every hour that you are delayed.
Cancellation By Us
We can cancel your Holiday and any other holiday we operate. On rare occasions, we may need to cancel your Holiday if there is insufficient demand for your particular Holiday. If we have to cancel a Holiday for any particular reason, we will tell you as soon as reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
However, we will not cancel your Holiday within 8 weeks of departure except if we are forced to do so because of unusual circumstances we could not have foreseen, where we could not avoid the results of those circumstances even after taking all reasonable care. (See 'Circumstances Beyond Our Control' above) No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We can also cancel if you fail to make payment for your booking on time.
Brochure And Website Accuracy
Sometimes facilities described in our websites will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and holiday resort/destination generally. Local excursions and activities are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities at your accommodation, for example, TVs, safety deposit boxes, cots and sports facilities. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. The transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer. If we know about significant building work or other noise likely to affect your travel arrangements we aim to tell you before you leave.
Our Liability To You
(i) Our obligations, and those of our suppliers providing any service or facility involved in any of your Holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. You must show that reasonable skill and care has not been used if you wish to make any claim.
(ii) For claims which do not involve death or personal injury, we accept liability, subject to paragraph (i) above and (v) below, should any part of your Holiday not be as described on our websites or elsewhere by us (as applicable to your method of booking) before you leave the U.K. If we have liability, we will, subject to paragraphs (iii), (vi) and (vii) below, pay you reasonable compensation. However, the maximum we will pay you in any circumstances is twice the price of the Holiday. This maximum will only be payable when every aspect of your Holiday has gone wrong and you have not received any benefit from your Holiday. Any sums received by you from suppliers will be deducted from any sum paid to you as compensation by us.
(iv) For claims which involve death or personal injury as a result of an activity forming part of your Holiday (excluding Resort Booked Excursions see section entitled ‘Excursions’), we have liability subject to paragraph (i) above and (v) below. If we accept liability, we will, subject to paragraphs (vi), (vii) and (viii) below, pay you reasonable compensation.
(v) We accept liability in accordance with paragraphs (i), (ii) and (iv) above and subject to paragraphs (vi), (vii) and (viii) below except where the cause of the failure in your Holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers because it is either attributable to you, or attributable to someone unconnected with the Holiday and is unforeseeable or unavoidable; or because the failure is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or due to an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.
(vi) If any international convention applies to or governs any of the services or facilities included in your Holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962.You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your Holiday.
(vii) You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled "If You Have A Complaint".
(viii) Should you become ill while on Holiday, you must, in addition to reporting your illness to our representative, local agent, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.
(ix) If you or any member of your party suffers during your Holiday any difficulty through misadventure as a result of any activity which does not form part of your contracted Holiday arrangements, we will offer you prompt assistance. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £1,000 per booking and is subject to you notifying us that you require such assistance within 30 days of the incident. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.
(x) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Holiday.
Your Responsibility
We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe:
  • your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; or
  • you are unfit to travel;
we may end your Holiday and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you. See 'In-Flight Safety in the All You Need To Know/Holiday Information sections of the relevant brochure and on our websites for further details. In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate, or irresponsible behaviour, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol. We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately. If your behaviour or the behaviour of any members of your travelling party causes any transport aircraft to be diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion.
We cannot accept liability for the behaviour of others in your accommodation or flight, or for any facilities/services withdrawn as a result of their action.
Travel Documents And Health Advice
It is your responsibility to have valid travel documents. If we or your carrier are fined as a result of you holding incorrect documents, you will have to pay us the full amount. For up to date UK Government health & travel advice please visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org and contact your GP. See our Holiday Information pages and website for further information.
If You Have a Complaint
We aim to provide the best Holiday possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier).It they cannot assist or you are not satisfied, you must contact our local agents / staff and inform then of your complaint. The contact details for your resort will be included in our confirmation email. If you wish to complain in writing, the address is as follows
The address to send your completed form and covering letter to is:
Andorra Ski Holidays / Andorra Travel Service
El puyol, Edifico Font 1, Soldeu, Andorra AD100
Data Protection
To comply with the Data Protection Act we would like to advise you that in order to provide you with the products or services you require, the personal information you supply to us will be passed to relevant trusted partners or suppliers. This may involve sending your details to countries that do not have an equal level of privacy legislation to that in the UK. Your details may also be used for improving our customer service, analysis and occasionally, for the prevention of crime.
We may also occasionally contact you by post or telephone to update you about great offers, products and services from Thomas Cook group companies and carefully selected third parties. Should you not wish to receive such information, please advise one of our sales consultants or make the appropriate opt out choices on the website when you book.